- BEDROOM FURNITURE
- BEDDING + BASICS
- ACCESSORIES + DECOR
We at PJs Sleep Company strive for total customer satisfaction. We make every effort to work together with our customers to make each purchase a positive experience. Our shipments are carefully inspected prior to leaving our warehouse. Please inspect your order at the time of delivery. In the event that damage occurs in transit, contact us immediately. If you discover any defects in manufacturing contact us within
7 days of your delivery. The direct number to our shipping department is 323-605-0255. Our shipping department is open Monday – Friday
8:30 am to 4:00 pm PST.
In the event you are not satisfied with your purchase, you may return the unused item in its original packaging within 30 days (*mattresses are not returnable). Proof of purchase is required for a refund along with a return authorization form. Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Re-stocking fees may apply.
We cannot accept returns/exchanges on used bedding. This includes Mattresses*, linens, pillows, comforters, and toppers.
There is NO EXCHANGE or RETURNS on sale items or special order items.
Computer monitors have limitations, and reproducing finishes and colors on the internet is difficult. We have gone to great lengths to reproduce the finishes and colors as accurately as possible. We cannot guarantee that finishes and color displayed on the website will exactly match the color of the product.
Within 30 nights if you are not comfortable, you have a onetime only option to exchange your mattress for a mattress of equal or greater value. Mattress sets must be in clean and perfect condition with all law labels attached for this policy to apply. If your mattress set is too high or too low, you are not covered under this exchange policy. In the event of an exchange, the customer is responsible for all transportation charges. Credit will not be given for any difference in price. Customer is responsible for any amount over the original purchase price. Floor models and special orders are not eligible for a comfort exchange.
If you have placed an order that you wish to change or cancel, please contact Customer Service at 323-605-0255, Monday – Friday and 8:30 am – 4:00 pm PST. If your order has shipped, you will receive a full refund for the value of the merchandise once it has been returned to our warehouse. Shipping and handling will not be refunded.